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Turn Customers into Lifelong Advocates-1

customer engagement

Turn customers into lifelong advocates.

Our customer engagement solutions go beyond transactions—building lasting relationships through personalized touch and intelligent optimization.
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M+

Customer contacts a year

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Seat multisite capabilities

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Brands trust us

Year

Grogias certified service partner

Customer service outsourcing-1

Customer service outsourcing

Deliver exceptional customer support at scale with outsourced customer service solutions. Our expert teams handle inquiries, orders and issue resolution—enhancing customer satisfaction while reducing operational overhead.

 

We specialize in:

  • BPO (Business Process Outsourcing) – Scalable support solutions tailored to your brand
  • Workforce management – Optimizing staffing levels to meet demand
  • Training & quality assurance – Ensuring your agents represent your brand with excellence
Scale your customer support efficiently

Partners

Collaborating for success with industry leaders
  • gorgias-2-2
  • shopify-1-1
  • dialtower-1
  • loop-2-1
  • magento-1
  • etsuite-1
  • Nice-1 (1)-modified
  • yotpo
  • happy_returns-1
  • five9-2-1
  • okendo-1
  • zendesk-1
Customer experience consulting-1

Customer experience consulting

Improve customer satisfaction and loyalty with a data-driven CX strategy. We help brands enhance every touchpoint, leading to stronger relationships and higher retention.

 

We focus on:

  • CX strategy development – Designing customer-first engagement models
  • NPS & CSAT improvement – Boosting customer satisfaction through actionable insights
  • Voice of customer (VoC) programs – Capturing and leveraging customer feedback
Enhance your CX strategy

Trusted globally

After more than 40 years of our call center being in-house, the migration to Cart was seamless. Our customers are getting better support and service than ever -- and it's all thanks to the Cart Customer Engagement team.

Tony Meirovitz
Vice President, Ecommerce, Marketing & Customer Experience, Prime-Line

Inventory & pricing intelligence-1

Technology & automation

Enhance efficiency and improve customer experiences with AI-driven automation. Our solutions optimize support workflows while maintaining a human touch where it matters most.

 

Our expertise includes:

  • AI-powered chat – Intelligent virtual assistants for 24/7 support
  • Helpdesk optimization – Streamlining operations with Gorgias and other leading platforms
  • Omnichannel automation – Seamless support across email, chat, and social

Streamline support with AI and automation
Customer Engagement-1

Personalized CX

Build stronger connections with AI-enhanced and human-led personalized support. We create proactive customer engagement strategies that turn shoppers into loyal advocates.

 

We deliver:

  • Brand advocates – Dedicated teams that embody your brand’s voice and values
  • AI agents – Smart automation that provides personalized, efficient assistance
  • Proactive support – Anticipating needs and resolving issues before they escalate
Create meaningful customer connections
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trusted by customers globally

Tony Meirovitz

Vice President, Ecommerce, Marketing & Customer Experience, Prime-Line

"After more than 40 years of our call center being in-house, the migration to Cart was seamless. Our customers are getting better support and service than ever -- and it's all thanks to the Cart Customer Engagement team."

Drive loyalty and increase revenue

Personalized experiences and AI-driven engagement keep customers coming back

Boost Sales

80% of consumers are more likely to buy from brands that offer personalized experiences.

25% Repeat Sales Increase

Cart.com brands see a 25% increase in repeat purchases after implementing AI-driven engagement strategies.